Steps To Collect: When Consumers Don’t Pay

Companies do well when they build relationships with their clients that are based on trust. But sometimes customers do fall behind in payments to purchase goods or services that they have received. There are a few ways to attack this issue.

First off, take an inventory of your receivables. By doing this you will be able to trace the trends in your customer’s payment histories. It is suggested that you go over your accounts receivable at least once a month. To aid you, utilize accounting software programs that can give you this information in a report that tracks the age of your receivables. This will help you to avoid accounts that eventually become debts that are uncollectible.

At times, the consumer may just be able and ready to pay up, but your invoice has simply gotten lost or has slipped to the bottom of their finances pile. It is suggested that you send out monthly statements that go over status of your consumer’s accounts so they can be updated on what is owed.

If an account still remains outstanding, do not feel afraid to call them personally and let them know that you are expecting a payment.

If your attempts to remind your consumers of the bill do not work, stronger action may be needed. Send the customer a demand letter that contains documentation of the fact that your company has delivered goods and that the client was billed for them. Let them know that they are now in breach of contract. In the letter, state when payment is required before further action is taken, and what your next step will be.

Generally one will take legal action. If the sum of money is small, you can pursue your lawsuit in a small claims court. For a larger amount you should turn to civil court. Be sure to document the agreement between you and the customer and that you pulled your weight by delivering the promised goods or services.

Rapid Recovery Solution is a medical debt collection agency.